Learn More. Study Less. The 4th Edition of the PMP Exam Prep is a Course in a Book and is used in 43 countries to help project managers pass PMI's PMP Exam. It contains not only sample exams but detailed review materials, games and exercises based on accelerated learning theory and insider tips. PMP Exam Prep was developed to help you learn more and study less - up to 70% less than using conventional study guides. It contains information about core concepts of project management,

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This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the

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The Dilbert Principle: The most ineffective workers will be systematically moved to the place where they can do the least damage -- management. Since 1989, Scott Adams has been illustrating this principle each day, lampooning the corporate world in Dilbert, his enormously popular comic strip. In the potato-shaped, abuse-absorbing Dilbert, he has given voice to the millions of Americans buffeted by the many adversities of the workplace. He has now taken the next step, attacking corporate

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The Memory Jogger 2 contains a brief description of a 7-step problem-solving model that shows how the quality tools can be used to solve process problems. To help teams apply the model, training and quality managers asked us for a resource that would provide more guidance on the problem solving process. In response, GOAL/QPC published The Problem Solving Jogger. Speed the never-ending quest for improved business processes by following GOAL/QPC's 7-step Problem-Solving Model, based on the

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The Dilbert Principle: The most ineffective workers will be systematically moved to the place where they can do the least damage -- management. Since 1989, Scott Adams has been illustrating this principle each day, lampooning the corporate world in Dilbert, his enormously popular comic strip. In the potato-shaped, abuse-absorbing Dilbert, he has given voice to the millions of Americans buffeted by the many adversities of the workplace. He has now taken the next step, attacking corporate

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A practical, step-by-step guide to managing a project through to completion. It looks at the key stages and identifies the management techniques that can be applied. From objective setting to implementation, the book emphasizes the importance of teamwork and

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How do you follow-up on employee issues? Are you doing everything possible to ensure your employee downtime is minimized? Can you be sure? Do you have the reports to back-up your argument? Do your help desk staff have all the information they need so they can respond to support requests accordingly? This Service Desk Handbook streamlines support interactions across organizations to enable you to: * Prioritize and manage incidents received via email or the employee portal * Provide

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This product is for those taking the CAPM Exam after July 31, 2009. This aligns with the PMBOK Guide Fourth Edition.The CAPM® Exam Success Series: Understanding the Processes Audio CD is a key tool for anyone preparing for the CAPM® Exam. This CD has descriptions of all 42 process areas covered on the CAPM® exam. The format describes each of the processes, where they occur and have impact, as well as a description of the process and key inputs, tools & techniqes, and outputs. It's

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Arm yourself with the best information designed to help your sales team win. Get the best sales management intelligence on subjects such as hiring, testing, training, motivation and more. Tap into a steady stream of ideas that will boost your sales effectiveness and productivity. Help your salespeople reach their most ambitious

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Readers learn to master the most proven methods in project management as well as exciting new techniques emerging from current industry and today's most recent research with Kloppenborg's CONTEMPORARY PROJECT MANAGEMENT, 2E. This edition introduces manual techniques perfected during the past 50 years and progressive automated techniques, all consistent with the latest PMBOK? Guide and integrated with Microsoft? Project 2010. The book's focused approach is ideal for building strong portfolios

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Just what are all the CIs that go into a Configuration Management system? What are all the finds of supporting toolsets and technologies that need to support and IT Service Management infrastructure? What kinds of databases need to be put into place? What are all the IT Service Management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization

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Although sustainability efforts in business are still a work in progress, it is increasingly clear that key elements of a new generation of enterprises will be radically different from those of our contemporary modern industrial economy. The core distinctions between what currently exists and what is being created are communicated in this book through the compelling metaphor of Ants, Galileo, and Gandhi. This collection, developed from The Natural Step’s conference on Sustainability and

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Although sustainability efforts in business are still a work in progress, it is increasingly clear that key elements of a new generation of enterprises will be radically different from those of our contemporary modern industrial economy. The core distinctions between what currently exists and what is being created are communicated in this book through the compelling metaphor of Ants, Galileo, and Gandhi. This collection, developed from The Natural Step’s conference on Sustainability and

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Guiding readers through the technological, organizational and people-oriented strategies that managers use to implement change, the Third Edition has been revised to cover power, politics, culture and gender. The authors have also added international case studies that set change management within the context of globalization. The text provides readers with frameworks for applying different models of change to different scenarios; offers proactive approaches to change that relate to business

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This product is for those taking the CAPM Exam after July 31, 2009. This aligns with the PMBOK Guide Fourth Edition.The CAPM Exam Success Series: Mindmaps Placemat is designed with mind maps to provide easy memorization of the 42 PMBOK Guide processes and their key inputs, tools/techniques, and outputs that the CAPM Exam is based on. The mind maps cover the knowledge areas and processes from the PMBOK Guide are based on. It's an 11" by 17" study aid that can go where you

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Study skills, time management and organizational skills... The Middle School Student's Guide to Ruling the World!, is a fun and informative workbook for teaching students in grades six through eight basic work management and organizational skills for success in middle school. Just some of the skills and strategies addressed in this book are, organizing a Goof-proof binder, using a planner, working with a study bud, following up on matters that affect your grade, managing a group project,

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