Knowledge of the processes of educational change is said to be the missing ingredient in attempts to bring about educational innovation and reform. Whether these efforts involve grass roots innovation or large-scale societal reform, failure to understand and act on existing knowledge of the change process has accounted for the widespread lack of success in making educational improvements. This volume analyzes what is known about successful or productive change processes, and identifies

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This product is for those taking the CAPM Exam after July 31, 2009. This aligns with the PMBOK Guide Fourth Edition.The CAPM® Exam Success Series: Certification Study System is the complete product family for the CAPM Exam Success Series based on the Fourth Edition PMBOK Guide (currently used in 43 countries). This includes a 450 page manual including exam style questions exercises, quick quizzes, matching exercises for ITTO's and terminology, Scheduling and Earned Value Exercises, a

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IN STOCK -ITIL Version 3, Process Model. Service Strategy/Service Operation/Service Transition/Service Design/Continual Service Improvement. Ideal as a training tool for ITIL Studies. Clarification of the ITIL Inputs and output of each Process. Size 11 x 15 Strong double sided laminate. The Back shows a Acronyms, & Reference Matrix on all the processes and how they

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The authors of the bestselling "The Customer Comes Second" show companies large and small how to prosper in tough times by changing gracefully and managing with

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Sociolinguistics: Method and Interpretation presents a thorough and practical description of current sociolinguistic methodology while recognizing that methodological decisions can never be separated from questions of theory.Presents a thorough and practical description of current sociolinguistic methodology. Considers a range of issues including speaker selection, data collection, social considerations, phonological and syntactical variation, style-shifting and code-switching. Recognizes that

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Today, practicing engineers need to understand the economic, environmental and social contexts of a development project and be able to resolve problems that arise in these areas. Accredited professional engineering courses (including SARTOR approved courses) now require students to develop an awareness of the economic, financial, social and environmental factors of a development project, along with an understanding of risk analysis and quality systems. Therefore, to be successful, engineering

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The authors of the bestselling "The Customer Comes Second" show companies large and small how to prosper in tough times by changing gracefully and managing with

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Unrealistic schedules, unstable releases, continual overtime, and skyrocketing stress levels are legendary in the software development industry. Unlike traditional occupations such as accounting or administration, the software business is populated with programmers who are as creative and passionate about their work as musicians and artists. But for most programmers and project managers, it is a complete surprise when they enter the business world and find that internal politics, inept

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This product is for those taking the CAPM Exam after July 31, 2009. This aligns with the PMBOK Guide Fourth Edition.The CAPM® Exam Success Series: Exam Simulation Book is a key tool for the future CAPM® to gauge their level of understanding of the complex topics covered on the exam. This allows the user to see where they are strong and where they need more help. The format of the questions and answers are set up to provide explanation of why an answer is correct or incorrect, providing

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Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality.

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Today's project managers find themselves in the dual roles of technical expert and business leader. As project management has evolved, the need has emerged for an organizational entity to manage complexities and ensure alignment with business interests. A project management office (PMO) coordinates technical and business facets of project management and achieves the goals of oversight, control, and support within the project management environment. The Complete Project Management Office

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The critics who despair of the coming of imaginative, charismatic leaders to replace the so-called manipulative caretakers of American corporations don't tell us much about what leadership actually is, or, for that matter, what management is either. Now, John P. Kotter, who focused on why we have a leadership crisis in The Leadership Factor shows here, with compelling evidence, what leadership really means today, why it is rarely associated with larger-than-life charismatics, precisely how it

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Right-Brain Project Management: A Complementary Approach looks at contemporary project management from a fresh perspective, exploring right-brain approaches that are intuitive and capitalize on natural human thinking and activity. Coupled with the logical and formal, or left-brain, methodology associated with conventional project management, facilitation of right-brain functions offers a good range of techniques for project success. Presenting extensive research and the experiences of

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The recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It's all here - complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes and much more all

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If you want to stop an eight year old boy from smoking – who is he most likely to listen to? parents? teachers? the government? or Nike? If that same boy’s parents are buying him a Christmas gift, which will they chose? Sports shoes from the company that only promotes its brand? Or shoes from the company that also uses its brand to promote anti-smoking? In Good Business, the authors argue that in the 21st century, the successful companies will be those that use their power and influence

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If you want to stop an eight year old boy from smoking – who is he most likely to listen to? parents? teachers? the government? or Nike? If that same boy’s parents are buying him a Christmas gift, which will they chose? Sports shoes from the company that only promotes its brand? Or shoes from the company that also uses its brand to promote anti-smoking? In Good Business, the authors argue that in the 21st century, the successful companies will be those that use their power and influence

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All-in-One is All You NeedGet complete coverage of all the Certified Associate in Project Management (CAPM) and the Project Management Professional (PMP) exam topics from this comprehensive volume. Covering the Project Management Body of Knowledge (PMBOK), CAPM/PMP Project Management Certification All-in-One Exam Guide features learning objectives at the beginning of each chapter, expert exam tips, practice questions, and in-depth explanations. Detailed and authoritative, this book serves as

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